Frequently Asked Questions

Are your agreements month-to-month?

Yes they can be, though yearly commitments offer pricing advantages. See full pricing here.



Our location includes comfortable stylish table/desks, chairs, and desk lamps.


KOI Creative Space has the fastest most reliable WiFi connection available; we are constantly upgrading our systems so that you can be sure to be in touch faster and upload/download quicker.


All members are able to use the conference room; to sign up please use the tablet affixed to the conference room exterior and reserve the space through our devoted management system.  Please let us know 24 hours in advance if you need to cancel your conference room reservation. Rooms come equipped with an HDMI screen. Devoted meetings of more than two people require a conference room.


We encourage all members to connect each other through our community; share experience, ask questions, make announcements share news, invite to events, promote your job listings all with your direct neighbors. Working here is a great way to start powerful relationships with creative entrepreneurs and business pioneers.


We have multi-function copier/scanner/printers on site. Your membership comes with 120 black & white copies and 20 color prints (or copies) per desk.


From 10% off at particular area restaurants to access to the new and great events with industry leaders and innovative entrepreneurs; being a member at KOI is a great experience.

Can I stop in or should i make an appointment? Can I take a tour?

Of course! Tours should be scheduled in advance. This ensures our availability and helps our team focus on helping you choose the right level and understand what KOI Creative Space has to offer. Give us a call at (914) 288-5850 or schedule a tour! If you happen to be in the area, feel free to ring the bell and if one of our team members is available, we’ll have them show you around. 

Is there Parking?

There are three major White Plains Municipal Parking Lots only seconds from our door. We recommend parking in the Lyon Place Garage as it has the most direct access to KOI and also offers Permit Parking. Permit Parking is a convenient option that saves you money; you may purchase most permits on a monthly, quarterly, or annual basis (some restrictions apply) at a considerable discount from the published meter rates. Permits can be obtained for either parking structures or surface lots. Permit customers park in specifically designated spaces and are always guaranteed a parking space. In certain locations, permits are restricted to City of White Plains residents only. For more information Click Here.

How does billing work?

If you are a Full or Part-time member we will charge your credit card once a month, on the anniversary of the day that you first got your membership.  You can start your membership cycle on any day of the month.

If you are a Daily member, you will be charged at midnight on the days that you have checked into. All of the charges that you have incurred during the day (check in, conference rooms, printing) will be made at that point.

If you have any questions about billing, please talk to us! You can ask your Space Manager, call us, or e-mail us at

Do I need to make a reservation before I come in?

If you’re planning on working out in the open space, there is no need to make a reservation.  Come in any time during our business hours and pick your seat!  If you plan on using a conference room, make sure to make a reservation through our members site.

What are the building hours? When are you open?

KOI Creative Space is accessible by your Digital Key via your smartphone between the hours of 8-6 Monday through Friday. Most days staff are onsite between 9 AM – 4 PM Monday through Friday.  If you have a singular project that needs your full (and late) attention, we will try to accommodate; don’t hesitate to ask. Do your part and be in the know about when it’s time to pack up for the day. Space hosts shouldn’t have to remind you, and they definitely shouldn’t feel like they have to kick you out.

Can guests visit me?

We’d love to host your guests! Just make sure you register them in our easy online system. They'll receive a one-time-use digital pass and you’ll receive a text message, email and/or Slack message when your guest arrives. Each member (no matter the level) gets 2 cumulative guests hours each day.  We ask that you try to meet with your guest in the common area so that we can make sure there are enough seats for our members.  Once those 2 hours/day are used up, we will charge you $40 for each additional guest over your allotted 2 hours.

I'm ready to sign up! What are my payment options?

You may pay directly online by auto withdrawal or credit card. Cash is also okay in our book!When do I have to let management know I'm moving out?

Does KOI charge late fees?

We charge a late fee of 10% of the outstanding invoices for payments we haven't received by the 10th of the month.

Is it okay if I use my cell phone?

This is your office, so make calls as needed. But please remember, it’s also your neighbors work space. Note the designated phone booths--you’re more than welcome to use them.  We ask that if you plan on taking a phone call for over 5 minute, you use the cafe, a pod, or a phone booth.

My membership is inactive. How can I reactivate it?

We’d be happy to have you back! Please contact us to get started.

Do you offer mailing addresses for members?

With Full and Part-time membership options, you’re welcome to use the KOI mailing address as your own. We’ll receive your mail, put it aside, and you can come pick it up when you're here. Please use the address as follows:

Your Company Name
165 Mamaroneck Ave., 2nd Floor
New York, NY 10601

What do I do if I want to leave the space for lunch, but don’t want to lose my seat?

Heading out for lunch and want to save your seat? Not a problem.  Feel free to leave your items at your desk we carefully monitor the space to insure your items stay where you left them.

Are you pet friendly?

We love furry friends just as much as you do, but unfortunately pets are not allowed

How do I change my billing information?

Simply go to ****** and you'll be able to update all billing information for your account.

Do I need to be very quiet?

Whispering not necessary; show respect and discretion but this is not a library.Whenever possible, figure things out on your own before you disturb people with questions (the WiFi password is posted but feet away). Avoid loud humming/singing/tapping/whistling, use earbuds for music, and listen to voicemails by receiver (not speakerphone). Just because you hear a conversation doesn’t mean you may join.

What are the kitchen rules?

The kitchen is sacred—don’t mess it up. Eat smelly foods in the kitchen area and go light on the perfume or cologne; when smells compete nobody wins. If you spill, clean it up. Just because the liquid has departed your cup doesn’t stop it from being your responsibility.